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Dear customer, 
We always try to answer all questions as quickly as possible. In exceptional cases, it can take up to 24 hours for your message to be answered, but we are usually much faster. If it is really urgent, please use our live chat or our WhtasApp support, which you can reach on 0048535833008. Our expert advisors will also be happy to help you find the right pram. Our advisors would like to find you a pram that is ergonomically suitable for you and also fits your everyday life in terms of appearance and technology. You should plan at least 15 minutes for a complete consultation so that you get a pram that suits you and that you will enjoy for a long time.